Shipping Information

Shipping Information by Country:

United States

Canada
Shipping is free on orders over $100. On orders under $100, there is a small Green Shipping Fee of $15.

Customs and duties are included in the price so you don’t ever have to worry about surprise fees upon arrival.

We carbon offset all our shipping.

Other Countries

We also ship to the following countries: Guernsey, Hong Kong SAR, Jersey, New Zealand, Norway, Singapore, Switzerland, Australia, Andorra, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

We charge a flat rate of $40 USD for all shipments to the above noted regions. You are responsible for all duties and taxes for import.

We carbon offset all our shipping.

Frequently Asked Questions:

How do I know if my order has shipped?

You’ll receive an email confirmation along with your tracking number. Check your spam folder just in case, as sometimes they may end up there!

Can I make changes to my shipping address?

Once your order has been placed, we are unable to make any changes to the shipping address.

Can you ship to P.O. boxes?

Unfortunately, we are unable to deliver packages to P.O. boxes at this time. 

What happens if my package is lost or stolen?

If your package has been lost or stolen please contact support@thesusoutdoors.com immediately.

Can I cancel my order once it's been placed?

We are committed to shipping orders quickly, so, unfortunately, we cannot cancel orders once they've been placed. Once the package arrives, you can of course coordinate a return with us.