Klarna FAQ

What is Klarna?

Klarna is a service that allows us to offer you the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

How do I use Klarna? 

Shop our site as usual, and at checkout make sure to choose Klarna as your method of payment.

How does the Klarna payment schedule work?

All Klarna customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal instalments. If you would like to make additional unscheduled payments before they are due, you may log into Klarna to make your payments early.

You can log into your Klarna Account anytime to view your payment schedule or make a payment before the next due date.

What happens if I can’t pay on time?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for more information.

When will my items ship if I use Klarna?

Orders purchased through Klarna will be delivered in accordance with our shipping policy, like any other order. Visit our shipping page for more information.

Can I use Klarna if I’m an international shopper?

Klarna is only offered to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard (credit or debit card), and a U.S. mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Klarna.

How do I return or exchange an item I purchased with Klarna?

Returns of items purchased with Klarna can be made in accordance with our return policy. Use our online return portal to submit a return or exchange, and we will reach out with next steps. Your payments already made will be refunded to your original payment method, and your remaining payments will be cancelled. Have more questions about returns of items using Klarna? Visit their page here.

Where can I find out more about Klarna?

Visit the Klarna website for a comprehensive list of FAQs and check out Klarna’s Privacy Policy.

If you have a question about your Klarna account, please contact the Klarna toll-free customer support line at 844-552-7621.