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Returns and Exchanges
Returns and Exchanges Information by Country:
United States
Not the perfect fit? Not to worry, we accept returns on all unworn, regular priced items within 30 days. Returns are charged a $15 Green Return Fee. This covers the cost of shipping and carbon offsetting the returned order.
* All items on sale are eligible only for return for store credit only.
** Items marked as final sale at time of purchase are ineligible for return. If you have any other questions, contact us at support@thesusoutdoors.com.
*** Gift with confidence. We have extended our returns window to 60 days over the holidays.
To get your return started, contact us at support@thesusoutdoors.com.
Canada
Not the perfect fit? Not to worry, we accept returns on all unworn, regular priced items within 30 days. Returns are charged a $15 Green Return Fee. This covers the cost of shipping and carbon offsetting the returned order.
* All items on sale are eligible for return for store credit only.
** Items marked as final sale at time of purchase are ineligible for return. If you have any other questions, contact us at support@thesusoutdoors.com.
To get your return started, contact us at support@thesusoutdoors.com.
Other countries
For orders shipped outside of the countries outlined above, they are considered FINAL SALE, and they are not eligible for return or exchange.
Do you offer price adjustments?
Unfortunately, out of consideration for our community that waits for the rare sale that happens, we do not offer any price adjustments.